Terms and Conditions of Sale
Minimum Orders
We do not have a minimum order, however orders under $50 are subject to a $5.00 processing fee.
Drop shipments below $50 are subject to an additional $5.00 handling fee.
3rd Party Shipments are subject to a $3 handling fee per carton for processing and packaging costs.
Returns and Exchanges
All parts orders are considered final sale and no returns allowed.
Items which are new and unused can be returned within 30 days of sale for exchange or refund.
Returns or exchanges are subject to restocking and repackaging costs up to 15% must be accompanied by a copy of the original sales invoice and noting the reason for return.
Under no circumstances will used items be allowed for credit.
Any item that is a medical device or is sealed cannot be returned once it has been opened. Please ensure that you have the correct item before opening. This includes all operatory handpieces including angles and surgical tubing.
Repairs
We take great pride and effort in maintaining spare parts for a minimum of 5 years and in most cases much longer.
Most repairs are warranted for 90 days.
Items sent for repair will be provided an estimate prior to commencing work.
Items sent for repair that remain unclaimed beyond six (6) months from their receipt are considered abandoned.
Warranty
All handpieces are warrantied for 6 months and electronics for 1 year from the date of final sale.
Proof of sale is required for any claims. Items must be returned prepaid to Ram Products and warrantied items will be returned at Ram’s expense.
We do not offer any loaners. Warranty is voided if misused, use other than intended use, improper or lack of maintenance including rust from chemicals or oiled electric handpieces. Please note bearings and carbon brushes are normal wearing parts and not subject to warranty.
Product Warranty
All returned item shall be free from defects/alterations in material, workmanship and the products original design.
The product shall have been used under the conditions for which it has been intended, and in a manner for which it has been designed.
The product shall be operated in a manner for which it was intended and in the proper environmental conditions.
The customer must maintain the product as specific within the individual product instruction booklet.
Electrical and mechanical equipment and accessory devices which are mishandled, used incorrectly, and/or used for a purpose other than that for which they were designed and intended, will void product warranty.
Warranty Claims
Should your product require service attention within the warranty period, we will elect to make the necessary repair or replacement at no charge and providing the product is delivered prepaid to the proper address. However it is recommended that returns be adequately insured against carrier loss or damage.
All claims should describe the specific problem for accurate analysis and evaluation, the return date of the warranty card along with the supply house and/or dealer name.
No product replacement is permitted without prior authorization.
In order to validate your warranty, this form must be filled out completely with 10 days of purchase/installation. Or, Click here to download and mail the form.
Payment Terms
We offer net 30 day terms from invoice date to dealers who have provided satisfactory references and who remain within those terms. Dealers paying by credit card are to provide payment at the time of shipment.
Shipping
We do insure shipments over $50 for your protection and ours. Those using their own shipping methods accept all risk of loss or damage FOB our warehouse.
*EFFECTIVE IMMEDIATELY AND SUBJECT TO CHANGE WITHOUT PRIOR NOTICE